Terms of Service

Last updated: March 15, 2024

1. Introduction

These Terms of Service ("Terms") govern your use of the website oppossmasc.com and services provided by Opposs Masc Pty Ltd (ABN: 12 345 678 901) ("we," "our," "us," or "Company"). By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services. These Terms constitute a legally binding agreement between you and Opposs Masc.

2. About Our Company

Opposs Masc Pty Ltd is an Australian tourism company specializing in authentic Australian travel experiences. We are:

• A licensed travel agent registered in New South Wales, Australia
• A member of the Tourism Industry Council of Australia
• Operating under Australian Business Number (ABN): 12 345 678 901
• Based at Level 12, 680 George Street, Sydney NSW 2000, Australia

3. Services We Provide

Our services include but are not limited to:

• Guided tours and travel experiences throughout Australia
• Accommodation booking and arrangement services
• Transportation coordination and booking
• Custom itinerary planning and travel consultation
• Adventure activities and wildlife experiences
• Cultural and educational tours
• Group travel coordination
• Travel information and advisory services

4. Booking Terms and Conditions

4.1 Booking Process

• All bookings are subject to availability and confirmation
• A booking is confirmed only when we send written confirmation
• Payment of deposit or full payment may be required to secure booking
• All travelers must provide accurate personal information

4.2 Pricing and Payment

• All prices are in Australian Dollars (AUD) unless otherwise specified
• Prices are subject to change without notice until booking is confirmed
• Payment terms vary by service and will be specified at time of booking
• Additional fees may apply for special requests or services
• We accept credit cards, bank transfers, and other specified payment methods

4.3 Travel Documents

• Travelers are responsible for valid passports, visas, and travel documents
• We are not responsible for denied entry due to documentation issues
• Travel insurance is strongly recommended and may be required for certain activities
• Medical clearance may be required for certain activities or destinations

5. Cancellation and Refund Policy

5.1 Cancellation by Customer

Cancellation fees apply as follows:

• More than 60 days before departure: 15% of total cost
• 31-60 days before departure: 30% of total cost
• 15-30 days before departure: 50% of total cost
• 7-14 days before departure: 75% of total cost
• Less than 7 days before departure: 100% of total cost (no refund)

5.2 Cancellation by Company

We reserve the right to cancel services due to:

• Insufficient bookings to operate the service
• Weather conditions or safety concerns
• Government restrictions or force majeure events
• Operational or technical issues

In case of cancellation by us, we will offer:

• Full refund of payments made, or
• Alternative dates or services of equal value, or
• Credit for future services

5.3 Changes and Modifications

• Changes to bookings are subject to availability and may incur fees
• Price differences apply for upgrades or changes
• Changes within 14 days of departure may not be possible
• We reserve the right to modify itineraries due to operational requirements

6. Limitation of Liability

6.1 Service Limitations

Our liability is limited to the extent permitted by Australian law. We are not liable for:

• Personal injury, illness, or death except where caused by our negligence
• Loss, damage, or theft of personal belongings
• Delays or cancellations beyond our reasonable control
• Acts or omissions of third-party service providers
• Natural disasters, weather conditions, or force majeure events
• Consequential or indirect losses

6.2 Maximum Liability

Where we are found liable, our total liability is limited to:

• The total amount paid by you for the specific service, or
• The cost of providing alternative equivalent services

6.3 Travel Insurance

We strongly recommend comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Personal liability and property coverage
• Adventure sports and activities (where applicable)

7. Customer Responsibilities

7.1 Pre-Travel Requirements

• Provide accurate personal and contact information
• Disclose medical conditions that may affect travel
• Obtain necessary travel documents and insurance
• Arrive at designated meeting points on time
• Follow pre-departure instructions and preparation guidelines

7.2 During Travel

• Follow guide instructions and safety protocols
• Respect local laws, customs, and environments
• Behave in a manner that does not endanger others
• Report any issues or concerns promptly to our staff
• Take reasonable care of your personal belongings

7.3 Code of Conduct

We reserve the right to refuse service or terminate participation for:

• Dangerous, illegal, or inappropriate behavior
• Failure to follow safety instructions
• Behavior that disrupts other travelers' experiences
• Misrepresentation of health or fitness levels
• Violation of local laws or regulations

8. Intellectual Property

All content on our website and marketing materials is protected by intellectual property laws:

• Text, images, logos, and designs are our property or used with permission
• You may not reproduce, distribute, or modify content without written consent
• User-generated content may be used by us for marketing purposes
• Respect intellectual property rights of third parties

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains:

• How we collect, use, and protect your personal information
• Your rights regarding your personal data
• How to contact us with privacy concerns
• Our compliance with Australian privacy laws

10. Website Terms

10.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms:

• Do not attempt to gain unauthorized access to our systems
• Do not transmit harmful code, viruses, or malicious software
• Do not use automated systems to access or scrape our website
• Do not interfere with other users' access to the website

10.2 Content Accuracy

• We strive for accuracy but cannot guarantee all information is current
• Prices, availability, and descriptions are subject to change
• Always confirm details before making travel decisions
• Report any errors or outdated information to us

11. Third-Party Services

We work with various third-party providers including:

• Accommodation providers (hotels, resorts, lodges)
• Transportation companies (airlines, bus companies, boat operators)
• Activity providers (tour operators, adventure companies)
• Local guides and cultural organizations

While we select partners carefully, we are not responsible for their actions, services, or policies. Your relationship with third-party providers is governed by their terms and conditions.

12. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters (floods, earthquakes, bushfires)
• Extreme weather conditions
• Government actions, restrictions, or closures
• Pandemic or health emergencies
• War, terrorism, or civil unrest
• Labor strikes or disputes
• Technical failures or infrastructure problems

13. Dispute Resolution

13.1 Initial Resolution

We encourage you to contact us directly to resolve any issues:

• Email: [email protected]
• Phone: +61 2 9374 4000
• In writing to our business address

13.2 Formal Complaints

If initial resolution is unsuccessful, you may:

• Lodge a formal complaint with our customer service team
• Contact relevant industry ombudsman or consumer protection agencies
• Seek resolution through Australian Consumer Law protections

13.3 Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of Australian courts.

14. Consumer Rights

Under Australian Consumer Law, you have certain rights that cannot be excluded:

• Services must be provided with due care and skill
• Services must be fit for purpose and meet descriptions
• Right to refund or remedy for services that fail to meet guarantees
• Protection against misleading or deceptive conduct

These Terms do not limit rights you may have under Australian Consumer Law or other applicable legislation.

15. Updates to Terms

We may update these Terms from time to time. Changes will be:

• Posted on our website with a new "last updated" date
• Communicated to existing customers for significant changes
• Effective immediately for new bookings
• Applied to existing bookings where legally permissible

Continued use of our services after changes indicates acceptance of updated Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to be enforceable while preserving their intent.

17. Contact Information

For questions about these Terms or our services, please contact us:

18. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read our Privacy Policy and Cookie Policy.

These Terms, together with our Privacy Policy and any specific service terms, constitute the entire agreement between you and Opposs Masc regarding the use of our services.

These Terms of Service were last updated on March 15, 2024. Please review these terms periodically for any changes.