Privacy Policy

Last updated: March 15, 2024

1. Introduction

Opposs Masc Pty Ltd (ABN: 12 345 678 901) ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oppossmasc.com, use our services, or interact with us.

This policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to personal information we collect about individuals in Australia and overseas.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Travel Information: Travel preferences, dietary requirements, accessibility needs, passport details
• Booking Information: Tour selections, travel dates, payment information, emergency contacts
• Communication Records: Records of correspondence, inquiries, and customer service interactions
• Marketing Preferences: Newsletter subscriptions, communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, search terms
• Location Data: General geographic location (with your consent)
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Collect Information

We collect personal information through various methods:

• Direct Collection: When you fill out forms, make bookings, subscribe to newsletters, or contact us
• Website Interactions: Through cookies, analytics tools, and tracking technologies
• Third Parties: From travel partners, accommodation providers, and tour operators
• Social Media: When you interact with our social media pages or use social login features
• Referrals: When others provide your information for group bookings or referrals

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Primary Purposes

• Service Provision: To provide tourism services, process bookings, and arrange travel experiences
• Customer Support: To respond to inquiries, provide assistance, and resolve issues
• Communication: To send booking confirmations, updates, and important service-related communications
• Safety and Security: To ensure the safety of travelers and comply with travel regulations

4.2 Secondary Purposes

• Marketing: To send newsletters, promotional offers, and travel inspiration (with your consent)
• Personalization: To customize your experience and recommend relevant travel options
• Analytics: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and regulatory requirements

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third parties who assist us in operating our business:

• Tour Operators: Local and international tour companies providing travel services
• Accommodation Providers: Hotels, resorts, and other lodging establishments
• Transportation Companies: Airlines, bus companies, and other transport providers
• Payment Processors: Secure payment processing services
• Technology Providers: Website hosting, email marketing, and analytics services

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of our customers
• Investigate fraud, security issues, or technical problems
• Comply with travel industry regulations and safety requirements

5.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to appropriate privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can access your personal information
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Staff Training: Our employees receive privacy and security training
• Incident Response: We have procedures in place to respond to data breaches promptly

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. International Data Transfers

As a tourism company, we may transfer your personal information overseas for the following purposes:

• Arranging international travel and accommodations
• Providing services through international partners
• Processing payments through global payment systems
• Using cloud-based services hosted outside Australia

When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Contractual protections with overseas recipients
• Transfers to countries with adequate privacy protections
• Implementation of appropriate security measures

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Necessary Cookies: Essential for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
• Preference Cookies: Remember your choices and settings

8.2 Managing Cookies

You can control cookies through:

• Our cookie consent management tool on the website
• Your browser settings to block or delete cookies
• Opting out of third-party advertising cookies

Note that disabling certain cookies may affect website functionality and your user experience.

9. Your Rights and Choices

Under Australian privacy law, you have the following rights:

9.1 Access and Correction

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Explanation: Request information about how we collect, use, and disclose your data

9.2 Marketing Communications

• Unsubscribe: Opt out of marketing emails using the unsubscribe link
• Preferences: Update your communication preferences at any time
• Direct Marketing: Object to direct marketing communications

9.3 Complaints

If you have concerns about how we handle your personal information, you can:

• Contact our Privacy Officer using the details below
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Data Retention

We retain personal information for as long as necessary to:

• Provide our services and fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

Retention periods vary depending on the type of information and purpose:

• Booking Records: 7 years for financial and tax purposes
• Marketing Data: Until you unsubscribe or we no longer have a legitimate business need
• Website Analytics: Typically 2-3 years
• Customer Service Records: 3-5 years depending on the nature of the interaction

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

For minors between 13-18 years of age, we require parental or guardian consent for travel bookings and may collect limited information necessary for travel arrangements.

12. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "last updated" date
• Sending email notifications to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Regulatory Information

This Privacy Policy is governed by Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you have concerns about our privacy practices that we cannot resolve, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

This Privacy Policy was last updated on March 15, 2024. Please review this policy periodically for any changes.